Leonard & Quinetta Rutledge

Jeff Lecklitter
23rd October 2015
Sharon Osgood
23rd October 2015
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Leonard & Quinetta Rutledge

Dear Larry and Crew, First I must apologize for the timing of this note. I should have sent it months ago! Our purchase of a new Aqua Patio with a 200hp Honda has been a high point in my recent retirement. We have owned several boats, but never a “new” one, and had always been against owning a ‘pontoon” as it is the “old” folk’s boat. Boy, were we in for a surprise – even our daughter who skies agreed, we had arrived. You can imagine our dismay while on the way to meet friends to have our new boat quit in the middle of the lake at 10:00 AM on a Saturday of the Labor Day weekend and only a week or two after taking delivery. However having gone through Al’s school of operator’s maintenance, I knew exactly what to do. I pulled the motor cover (imagine doing this in the main channel of the Lake of the Ozarks with 4 foot waves while hanging on to the back of a pontoon) and afer replacing 2 fuses, I knew I could not fix it and it would have to be returned to the shop for repair. While being towed in to our dock I called your shop and confirmed that the boat would have to be returned to the shop for repair. The shop indicated that they would check with Larry to see what could be done. Larry returned a call immediately and had already made arrangements to have Al pick up the boat at a ramp near our dock and trailer it to the shop; again this is during the Labor Day weekend! The shop called around 5:00pm to tell me the boat was ready and they would deliver it on Sunday Morning. I asked if we could pick it up and they agreed to wait. Around 6:00pm on Saturday we arrived and picked up the boat. Sunday evening we loaded up the neighbors and cruised to the fireworks at the Lodge of the Four Seasons. Upon returning I found only a small area of the carpet to be wet – if you have been to the fireworks at night at the Lake of the Ozarks then you know the boat passed in flying colors. From the first time, we met Larry, thru working with Penny, having Carol transport us to the marina, spending a very pleasant time with Al learning about the boat, to the unpleasant incident of the motor quitting and having the shop take care of the problem on a holiday weekend, we now know we made the right decision. Aqua Patio and Honda are very fortunate to have you as a dealer. We bought the right boat and motor from the right marina to be used in the Lake of the Ozarks. Thanks again for all you have done. We are looking forward to this spring and a safe boating season in a great boat.